Medicare

Universal healthcare companion, bridging language gaps and simplifying paperwork for international patients worldwide.

Medicare is your passport to healthcare without borders. It speaks your language, making sure you're understood wherever you go. Plus, it takes the hassle out of paperwork by seamlessly syncing systems, ensuring you get the care you need, when you need it, no matter where you are in the world.

Skills

Design Research
User Flow Diagramming
Wireframing
Problem-Solving
UI Design
Prototyping
Usability Testing

Tools

Figma

Figjam

Project Timeline

Nov 2022- Dec 2022

(4 weeks)

My contribution

As a product designer, my role covered extensive research, paying close attention to accessibility standards, and defining interactive elements and behaviors within the app, such as language selection, translation features, and document upload functionalities, to ensure a smooth and engaging user flow.

What is

Medicare?

Medicare is a platform available to everyone covered by the in-network providers. It provides users with ultimate facilities all across the world with tied-up branches and companies. This platform encourages a synchronized system and more collaborative system. Language is a downside for this system to function properly, hence we need to figure out a way out of this loop of complicating healthcare systems and not making them unified.

The Problem


International patients face significant challenges when seeking healthcare services in unfamiliar countries. Language barriers often lead to miscommunication between patients and healthcare providers, potentially compromising the quality of care received.

Moreover, navigating the complex paperwork and administrative processes in a foreign healthcare system can be daunting and time-consuming. These issues can result in delays in treatment, misunderstandings about medical conditions, and difficulties in accessing appropriate care. The need for a solution that seamlessly bridges language gaps, simplifies administrative tasks and synchronizes healthcare systems is evident.

“How might we make language barriers easier to overcome internationally when seeking a doctor?”

Our services

Health First…

Medicare is designed to enhance the healthcare experience for users by providing convenient access to information and services related to the Medicare program anywhere in the world.

It offers a user-friendly interface that allows individuals to manage their Medicare benefits, track healthcare expenses, access important documentation, and use near by facilities in case of an emergency.

Users could easily check their eligibility status, review coverage details, and receive updates on Medicare policy changes, ensuring they stay informed about their healthcare benefits when traveling or out of their country of residency.

Design Process

Finding the root problem…

User Journey

This visual representation of international patients' experiences as they navigate healthcare systems in foreign countries illustrates each step of their healthcare journey, from initial language selection and registration to accessing medical services and managing paperwork.

By mapping out these touchpoints, emotions, and interactions, I gained valuable insights into the challenges and needs of international patients, enabling them to design a more intuitive and supportive user experience.

This approach helps identify areas for improvement, enhances cross-cultural sensitivity, and ensures that the app effectively assists users in overcoming language barriers while simplifying administrative tasks in unfamiliar healthcare environments.

Storyboard

Insights

Prototype and Flow

Language Translating device

  • Language translator which translates the consultation immediately for the patient.

  • The device is connected to the patient’s phone via Bluetooth to save the translation or recording for further reference.

  • Language translator which translates the consultation in real time for the patient.

  • Provides a high-tech reading nib that can translate text by scanning it.

Reflections

User-centric design is Paramount:

One of the most crucial takeaways from this project is the paramount importance of putting users at the center of the design process. Understanding the unique needs, challenges, and preferences of international patients seeking healthcare in unfamiliar countries was foundational to the success of the app. It reinforced the idea that effective product design begins with empathy and thorough user research.

Iterative Design is Essential:

This project highlighted the significance of iterative design. Continuously testing and refining the app based on user feedback and evolving requirements was critical to creating a user-friendly and efficient healthcare tool. This iterative approach allowed me to identify and address issues early, resulting in a more polished and effective final product.

Next Steps

Testing and User Feedback Incorporation:

After the initial development and testing phases, the next step could involve launching a pilot version of the app in a select region or healthcare facility with a diverse group of international patients. This real-world user testing would provide valuable insights into how the app performs in actual healthcare settings.

Gathering feedback from both patients and healthcare providers would help identify any remaining issues, improve usability, and refine the app's features.